Thomas Cook Airlines operates flights between Canada and the United Kingdom under codesharing with Air Transat (with the exception of flights to and from Belfast and, in the Republic of Ireland, to and from Dublin and Shannon). These flight numbers are in the TS800 to TS879 series. Please consult the specific restrictions that apply to Thomas Cook Airlines in this document.
Also, please consult the Thomas Cook Airlines Web site at www.thomascookairlines.co.uk.
CHECK-IN
Check-in counter opening times
All passengers are asked to check in at least 3 hours prior to the scheduled time of departure of their flight, with the exception of those passengers who have selected their seats in advance. They can arrive at the check-in counter 2 to 2 1/2 hours prior to departure. Check-in counters are open 3 hours prior to scheduled departure.
Check-in counter closing times
Due to enhanced security measures at all airports and in order to respect our flight schedule, check-in counters close 50 minutes prior to departure. Passengers arriving late for check-in will be denied boarding.
BAGGAGE—WHAT YOU CAN BRING
| Type of Baggage | |||
|---|---|---|---|
| Applicable charges | Size | Weight | Other info |
| Carry-on | |||
| Free | ECONOMY CLASS PREMIUM CLASS |
ECONOMY CLASS PREMIUM CLASS |
Baggage exceeding this weight or size must be checked Excess baggage charges apply for all additional kilos |
| Checked Baggage | |||
| Free | PREMIUM CLASS
ECONOMY CLASS
|
There is no limit to the number of bags that can be checked The limit applies to the total weight of your baggage, which cannot exceed the baggage allowance weight indicated Furthermore, maximum weight for one piece of baggage is 30 kg (66 lb.) Extra kilograms will be charged as excess baggage and must be paid at the excess kilo rate at the Thomas Cook Airlines check-in counter |
|
| Excess Kilo | |||
CAD$16 or the equivalent in foreign currencies, about £8 per excess kilo |
To be paid at the Thomas Cook Airlines check-in counter | ||
| Pets and Service Animals | |||
| Not accepted | Not accepted on flights to or from the United Kingdom | ||
| Bicycle | |||
CA$95 or equivalent in foreign currencies, about £45 per round trip. |
Any regular size | Any regular weight | In preparation for travel, before arriving at the airport, the handlebars must be turned sideways, the tires deflated, and the pedals removed Put in a solid bag or box |
| Golf Equipment | |||
CAD$65 or the equivalent in foreign currencies, about £30 per round trip |
Up to 20 kg (44 lb.) | Consists of:
Be sure to secure your golf clubs and to close the bag so contents won't be lost |
|
| Wheelchair (man-powered) | |||
| Free | Any regular size | Any regular weight | Not calculated in free baggage allowance |
| Wheelchair (motor-powered) | |||
| Free | Not calculated in free baggage allowance | ||
| Oxygen | |||
| Subject to United Kingdom safety regulations | Passengers are not allowed to transport their own oxygen on board and oxygen will only be provided by the airline via the overhead masks in the event of an emergency Passengers may bring empty cylinders in their checked luggage. You should communicate directly with Thomas Cook Airlines in order to make these arrangements via cust@thomascook.com. |
||
| Surfboard or Windsurf board | |||
| CA$95 or equivalent in foreign currencies, about £45 per round trip. | Passengers should arrive early at the airport since space in the cargo hold is limited. Excess baggage charges may apply if not pre-booked with Thomas Cook Airlines Cargo Department at least 72 hours prior to departure. |
||
| Wedding Dresses | |||
| Free | Included in baggage allowance; if this item and baggage combined exceed the free per person baggage allowance, excess baggage charges will apply Wedding dresses should be packed suitably for loading into the cargo hold Wedding dresses are not allowed in the cabin |
||
UNACCOMPANIED MINORS
Thomas Cook Airlines does not accept children travelling alone or unaccompanied. To travel alone, a passenger must be 16 years of age or older.
TRAVELLING WITH AN INFANT
Please consult the Thomas Cook Airlines Web site at www.thomascookairlines.co.uk for more information on the procedures when travelling with an infant.
SEAT SELECTION
| Regular seat | One way | Roundtrip |
|---|---|---|
| United Kingdom between from Canada | Economy Class Premium Class |
Economy Class Premium Class |
| Emergency exit | One way | Roundtrip |
| United Kingdom to or from Canada | CAD$70 or the equivalent in foreign currencies, about £35 | CAD$140 or the equivalent in foreign currencies, about £70 |
| Two-by-two seats | One way | Roundtrip |
| United Kingdom to or from Canada | CAD$30 or the equivalent in foreign currencies, about £15 | CAD$60 or the equivalent in foreign currencies, about £30 |
Make your Advance Seat Selection when you purchase your tickets, up to 5 days prior to your departure.
All seats with extra leg room are considered emergency exit rows. Therefore, passengers with special needs/medical problems cannot obtain them.
SPECIAL MEAL REQUESTS POSSIBLES (FREE OF CHARGE)
Exceptionally, for flights operated by Thomas Cook Airlines, special meal requests must be made at least 5 days prior to departure.
| Type of meal | Description | IATA Code |
|---|---|---|
| Diabetic | Sugar-free meal, without added sugar, low in carbohydrates, and high in fibre | DBML |
| Gluten-free | Without wheat, gluten, barley, rye, or oat products | GFML |
| Vegetarian with dairy products |
Free of meat or meat by-products, no fish | VLML |
| Vegetarian, dairy- product free |
Free of meat or meat products, no fish, no dairy | VGML |
| Wheat Free Meal | Free of wheat | WFML |
ALLERGIES
Thomas Cook Airlines cannot guarantee a peanut-free environment and cannot change or modify the cabin environment for individual requests.
Thomas Cook Airlines sells peanuts on its flights. If you are allergic to peanuts, 0844 855 0515 to order a peanut-free meal (charges may apply). This phone number can only be dialled from U.K. From Canada, contact Thomas Cook at the email address: cust@thomascook.com.
EXPECTANT MOTHERS
It is important to note that due to health risks for women in the later stages of pregnancy, certain air travel restrictions apply. You should also pay particular attention to your return date in order to respect the restrictions that apply to flying during pregnancy:
- From the 28th week of pregnancy to the 33rd week of pregnancy, you must present a recent doctor's letter confirming both the stage of pregnancy and fitness to fly;
- From the 34th week of pregnancy on, you will not be authorized to travel on any Thomas Cook Airlines flight.
Please note that the terms and conditions of transportation are subject to change without prior notice.
Should you have any complaints, claims, or questions, please contact Thomas Cook Airlines directly.